service • rules • how we work

1 Definition
Customer is the person or company who/that places an order at 4CARDS for designing and/or printing cards by 4CARDS.

2 Agreement
The agreement between the customer and 4CARDS starts after receipt of the orderform (send by customer) and the receipt confirmation (sent by 4CARDS to the customer via e-mail).

3 Delivery
3.1 The customer receives, after confirmation receipt of the orderform, a digital sample (pdf) of the choosen design (version 1). 3.2 The customer sends an e-mail with his or her request for changes. Two correction rounds (version2 and 3) are inlcuded. Extra rounds cost € 15,- each. (a small request for change after the printed sample and adding birthdetails are included).
3.3 After approval of the design by the customer and receipt of € 7,50, in our bank account (BIC ABNANL 2a | IBAN NL35ABNA0513951326 | to 4CARDS in Berkel en Rodenrijs) a sample print wil be made of the approved design (weekly on Thursdays, unless another day has been communicated).
3.4 Should the customer wish to cancel the order afther the sample card, 4CARDS will send an invoice for € 20,- cancellation costs. 
3.5 The customer sends new requests for changes after having seen the sample card.
3.6 The customer approves the design via email. 
3.7 4CARDS sends the invoice in pdf-format as email attachment.
3.8 The customer takes care of the payment (min cost of the sample card, € 7,50, these cost are paid by 4CARDS), (BIC ABNANL 2a | IBAN NL35ABNA0513951326 | to 4CARDS in Berkel en Rodenrijs)
3.9 The printing of the cards will take place after the customer has given the order to do so. For birth announcements:  send us the details on workingdays (Mon - Frid) before 9.00 am. The cards are then printed and handed over to the courier on the same day. In The Netherlands delivered the next working day before 06.00 pm. We are not responsible for delay by the courier (mon-fri = DHL, sat=PostNL).
3.10 For birth announcements envelopes are usually sent in advance, but can also be sent together with the cards or bought locally.
3.11 The cards are delivered at the address mentioned on the card. Should you wish another delivery address, please let us know as soon as possible.
3.12 4CARDS kan niet aansprakelijk worden gesteld voor eventuele vertragingen bij de bezorging door de koerier (kaarten en enveloppen) of TPG post (enveloppen indien vooraf verzonden).

4 Intellectual rights
4.1 All rights of the illustrations and card design are with 4CARDS and her partners. Without 4CARDS' permission nothing may be copied or widespread.
4.2 Cards designed by 4CARDS can be added to the collection of 4CARDS without written permission of the customer. Contact details of customers are never shown on the designs. 

5 Personal details
5.1 4CARDS deals with your personal details strictly confidential and does not give your details to any other parties.

6 Rechtszetel en toepasselijk recht
6.1 On the relation between the customer and 4CARDS Dutch Law is executed.